What happens when my package ends?
Your bot pauses automatically. Nothing new is posted, no blogs are published and your chatbots stop replying. Your content, settings and connected accounts are kept for 90 days, so if you buy a new package in that time, everything starts again right where you left off.
Can I get a refund?
Yes. If you cancel before your account is approved, you get a full refund. After approval, you have 7 days to ask for a full refund as long as Oks.1 has not published anything for you yet. See our refund and cancellation policy for the details.
Will I be charged again automatically?
No. Each package covers the time you choose. We will remind you by email and inside your dashboard a few days before it ends, and you decide whether to renew.
Why is there an approval step after payment?
Our team checks each new account and prepares your workspace so the bot is set up correctly for your business. It usually takes less than one business day, and we email you as soon as you can log in.
Do I need to share my social media passwords?
No. You sign in on Facebook, Instagram and LinkedIn's own login pages and give Oks.1 permission to post. We never see your passwords, and you can remove access at any time.
Does anything get posted without my approval?
No. Every caption, post and blog article waits in your dashboard until you approve it. You can edit anything before it goes live.
Can I upgrade to get the chatbots?
Yes. The website and WhatsApp chatbots are included in Growth and Pro. You can upgrade from your dashboard at any time.
Will the bot change my website on its own?
No. The bot only fixes content and SEO items, such as missing descriptions, alt text and broken links, after you approve each fix, and it saves a backup first. Code, server and plugin problems are passed to the OKS team.
How do the security checks work?
Every day we check your SSL certificate, domain renewal, blacklist status, security headers and, on WordPress, outdated plugins with known weaknesses. You get an alert when something needs attention. These checks help you catch problems early but do not replace a firewall or your hosting provider's security.
Can I send WhatsApp campaigns to customers in the US?
WhatsApp does not currently deliver promotional messages to US phone numbers, so Oks.1 leaves them out of promotions automatically. Reminders and booking confirmations still reach every customer who has agreed to hear from you.
Is ad spend for retargeting included?
No. Retargeting ads run on Google or Meta, and the ad budget is paid directly to them. Oks.1 sets up the audiences and campaigns. WhatsApp campaigns have no ad budget, but Meta charges a small fee per message.
Which websites can Oks.1 connect to?
WordPress, Shopify, Webflow and GoHighLevel sites connect directly. If your site is built on something else, contact us and we will check it for you.